With the launch of the first all-electric series model from the Four Rings, new challenges are also facing Audi AG's sales and service organisation. "We want to provide our service partners with the best possible support during the transformation towards electric mobility, while digitally aligning our training offering," says Markus Siebrecht, Head of After Sales at Audi AG.

"This is why we have been working intensively on innovative training concepts for the required qualification profiles. The targeted use of virtual reality is an important building block in this process."

For example, service technicians practice in virtual space especially on the heart of the new e-tron - the high-voltage battery. In so-called process training courses, they learn step by step how to open the battery, change a switch box or change a battery module. The advantages of virtual reality training are that thanks to digital technology, Audi was able to roll out the training courses efficiently, quickly and at a high level in the markets worldwide.