According to a survey commissioned by the Public Transport Council, commuters have expressed greater satisfaction with taxis and private-hire vehicles in 2020.
Less commuters were satisfied with public transport in 2020 according to a survey conducted by the Public Transport Council.
Public transport satisfaction dipped slightly last year, pulled down by factors such as travel times, accessibility, service information and customer service.
Hyundai's Koan has earned the highest score for overall vehicle technology satisfaction in the study's small vehicle segment.
Customer satisfaction with private-hire cars declined slightly in all areas last year, including waiting time, safety, and driver service.
The rise in commuter satisfaction was greater for MRTs in the survey, but waiting time and comfort get lowest scores.
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The Public Transport Council's public transport satisfaction survey has found that commuter satisfaction fell from 96.4 percent in 2016 to 94.5 percent in 2017.
The Taxi Customer Satisfaction Survey indicates that commuters are satisfied with the quality of taxis, but want more information and shorter waiting times.
Authorised distributors complain that parallel importers are competing unfairly due to factors such as the fixed evolution coefficient carbon emission values.
Public transport has seen a drop in user ratings and experts claim rising expectations are among the reasons for poorer showing.
According to an annual survey by UniSIM, the percentage of commuters satisfied with the public transport system has dropped to its lowest in six years.